Policies
APPOINTMENTS
Please take careful consideration when making your hair appointment.
We kindly request 48 hours notice for cancelling and/or rescheduling appointments.
No Shows will be required to pay a 50% upfront non-refundable deposit in future.
Late arrivals may result in a shortened or rescheduled service.
If you are unwell, we simply ask that you reschedule with as much notice as possible.
Last minute cancellations have a significant impact on our small business, implementing a 48 hour cancellation fee is just a small step we are taking to cover the running coast of our beautiful salon
Children are welcome at Salt Hair, however for the safety and comfort of all our guests we
ask that you closely monitor your children at all times.
Our pricing is GST inclusive and subject to change without notice.
Please phone 03 5568 1619
to book, cancel or reschedule
We will not respond to bookings and amendments via email.
REMINDERS
Automated text message reminders will be sent 72 hours prior to your appointment.
Respond by SMS with YES to confirm or NO CANCEL.
COMPLIMENTARY
CONSULTATIONS
If required, you can book a
complimentary 15-minute consultation to discuss the services best suited to you and your hair goals. We will discuss associated costs, process and time requirements, your goal colour or style may require 2 or more sessions.
We ask you to bring in your inspiration photos, have clear communication of what you love and what you don't. Most importantly we ask for respect when we offer our professional opinion as we may refuse service if we do not feel comfortable with your request.
7 DAYS
GRACE
We offer all of our guests 7 day's grace from the day of their service. If for any reason you’re not completely satisfied with your service and modifications are required we ask you to contact the salon within 7 days so adjustments can be made accordingly. Please note we do not offer financial refunds.
We can not guarantee our colour work in the salon or after your service if you choose to use non professional hair care or swim in chlorine.
NON-REFUNDABLE
DEPOSITS
Online bookings require 30% deposit & all new guests are required to pay a $50 booking deposit.
Deposits will be deducted
from the total service price or transferable with 48 hour notice.
THANK YOU
for reading and respecting our salon policies.
Vicki
& the team at Salt Hair Port Fairy